Privacy Policy
Effective Date: 11.05.25
At AssistReply, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We collect the following types of information:
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Account Information: Name, email address, company name, and password.
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Billing Information: Provided through our payment processor (Stripe). We do not store your credit card details.
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Support Data: Emails and support tickets processed through your connected email account.
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API Integrations: Data retrieved from connected services like WooCommerce or Shopify (e.g., order details).
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Usage Data: Logs, IP addresses, browser type, and interactions with our platform.
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AI Interactions: Content sent to or generated by our AI system, including any personal data you input.
2. How We Use Your Information
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To provide and maintain our service
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To generate AI-based support replies
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To improve our platform and services
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To communicate with you about your account or service updates
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To comply with legal obligations
3. Data Sharing
We do not sell or rent your data. We may share data with:
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Service Providers: Such as OpenAI (for AI processing), Stripe (for payments), and server hosting partners.
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Legal Authorities: When required by law or to protect our rights.
All third parties are GDPR-compliant and only process data as instructed by us.
4. Data Storage and Security
Your data is stored securely on servers located in the EU or EEA. We use encryption, access control, and regular security audits to protect your information.
5. Your Rights
You have the right to:
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Access your data
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Correct inaccurate data
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Delete your data (“right to be forgotten”)
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Restrict or object to data processing
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Data portability
To exercise these rights, contact us at privacy@assistreply.com.
6. Email Access and AI Processing
If you connect an email address to AssistReply, our system will:
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Access the inbox to retrieve support emails
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Use AI to analyze content and suggest responses
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Store these interactions securely for support history
We recommend using a dedicated support email address.
7. Cookies
We use cookies to:
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Keep you logged in
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Analyze platform usage
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Improve user experience
You can control cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you via email or the dashboard before major changes take effect.
9. Contact
For questions or concerns about your privacy, please contact us: